Privacy Policy - Asiamessenger

Introduction

Asiamessenger (hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy and the security of your personal data. This Privacy Policy details how we collect, use, store, and protect the information you provide when using our SMS communication services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Account Information

Company name, contact person name
Email address, phone number
Company address and business license information
Account login credentials (encrypted storage)

1.2 Usage Data

SMS sending records (send time, recipient numbers, message content)
API call logs and technical data
Device information, IP address, browser type
Service usage statistics and performance data

1.3 Payment Information

Billing address and payment method information
Transaction records and invoice data
Note: Payment processing is handled by third-party payment processors; we do not store complete credit card information

2. How We Use Your Information

• Provide, maintain, and improve our SMS communication services

• Process transactions and manage your account

• Send service notifications, technical updates, and security alerts

• Respond to customer support requests and provide technical assistance

• Conduct data analysis to optimize service performance and user experience

• Comply with legal requirements and prevent fraudulent activities

• Send marketing communications with your consent (you may unsubscribe at any time)

3. Information Sharing and Disclosure

We respect your privacy and will not sell or rent your personal information. We may share your information in the following circumstances:

3.1 Service Providers

Third-party service providers we work with (such as cloud service providers, payment processors) access data only to the extent necessary to provide services.

3.2 Legal Requirements

When required by law, court order, or lawful request from government authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred (we will notify you in advance).

3.4 With Consent

In other circumstances, we will obtain your explicit consent before sharing your information.

4. Data Security Measures

We employ industry-standard security measures to protect your data:

Encrypted Transmission

All data transmission uses TLS/SSL encryption

Encrypted Storage

Sensitive data is stored with AES-256 encryption

Access Control

Strict permission management and authentication

Security Audits

Regular security assessments and vulnerability scanning

5. Data Retention Period

We retain your personal information only for as long as necessary:

Account information: Retained during account validity period
SMS sending records: Retained for 12 months for reconciliation and problem tracking
Transaction records: Retained for at least 7 years as required by tax and accounting regulations
Marketing data: Deleted immediately upon unsubscription
Log data: Typically retained for 90 days

6. Your Rights

Under applicable data protection laws, you have the following rights:

Access Right to request access to your personal information we hold

Rectification Right to request correction of inaccurate or incomplete personal information

Erasure Right to request deletion of your personal information in certain circumstances

Restriction Right to request restriction of processing of your personal information

Portability Right to receive your data in a structured, commonly used, and machine-readable format

Objection Right to object to processing of your personal information for marketing purposes

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience:

Essential Cookies: Maintain basic website functionality and security
Performance Cookies: Analyze website usage to optimize performance
Functional Cookies: Remember your preference settings
Marketing Cookies: Used for personalized advertising (requires your consent)

You can manage cookie preferences through your browser settings.

8. International Data Transfers

As our business operates globally, your information may be transferred to and processed in countries outside your residence. We ensure that cross-border data transfers comply with applicable data protection laws and implement appropriate safeguards (such as standard contractual clauses, data processing agreements).

9. Children's Privacy Protection

Our services are intended for business customers and not directed to children under 16. We do not knowingly collect personal information from children. If you discover that we have inadvertently collected information from a child, please contact us immediately, and we will delete the relevant data promptly.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will notify you via email or website announcement. Continued use of our services indicates your acceptance of the updated policy. We recommend that you regularly review this page for the latest information.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

Company Name: Asiamessenger

Email: [email protected]

Customer Service: [email protected]

Phone: +63 9672248777

Response Time: We will respond within 5 business days of receiving your request